Visitor Information

Visitation policy and hours

Effective November 3, 2025

Visiting hours: 9 a.m. – 9 p.m.

• Due to high rates of respiratory viruses in the community and the higher rates of viral transmission from children, visitors under the age of 18 are not allowed in Loyola Medicine hospitals.
• Masks are required in patient rooms and clinic rooms.
• We highly recommend visitors wear masks throughout all Loyola Medicine facilities.
• For the safety of our patients and staff, visitors are not allowed if recently diagnosed with an illness such as COVID-19, flu, RSV or experiencing the following symptoms: fever, runny nose, sore throat, cough or congestion.
• Patients who are symptomatic or test positive for a respiratory virus are limited to two visitors at a time.
• Exceptions to visiting hours are permitted for unique patient circumstances, including critical illness or end of life, with hospital approval.

Visitor restrictions for select units

• Emergency Departments:
  • Loyola University Medical Center: two visitors at a time
  • Gottlieb Memorial Hospital: two visitors at a time
  • MacNeal Hospital: one visitor at a time due to space
• MacNeal Hospital behavioral health, inpatient rooms and procedural areas: one visitor at a time due to space
• Intensive care units: two visitors at a time
• Labor & delivery and pediatric units: there are no visiting hour restrictions for support persons, which includes parents and partners. Each patient is limited to two support persons or visitors at a time.
• Acute inpatient rehabilitation and transitional care units: no restrictions on the number of visitors at any time

Respiratory virus precautions

• Proper hand hygiene is required in inpatient areas, including hallways outside patient rooms in the Emergency Department and upon request by hospital personnel.
• Visitors who cannot follow safety precautions will be respectfully asked to leave the premises.

Política y horario de visitas

Vigente a partir del 3 de noviembre de 2025

Horario de visita: 9 a.m. a 9 p.m.

• Debido a la alta incidencia de virus respiratorios en la comunidad y a la mayor tasa de transmisión viral por parte de los niños, no se permiten visitas de menores de 18 años en los hospitales de Loyola Medicine.
• El uso de mascarilla es obligatorio en las habitaciones de los pacientes y en las salas de consulta.
• Recomendamos encarecidamente a los visitantes que usen mascarilla en todas las instalaciones de Loyola Medicine.
• Por la seguridad de nuestros pacientes y personal, no se permiten visitas si se les ha diagnosticado recientemente alguna enfermedad como COVID-19, gripe o VSR, o si presentan los siguientes síntomas: fiebre, secreción nasal, dolor de garganta, tos o congestión.
• Los pacientes con síntomas o que den positivo en la prueba de un virus respiratorio tienen un límite de dos visitantes a la vez.
• Se permiten excepciones al horario de visitas en casos excepcionales de pacientes, como enfermedades críticas o situaciones de cuidados paliativos, con la aprobación del hospital.

Restricciones de visitas en áreas específicas:

• Departamentos de emergencia
  • Loyola University Medical Center: dos visitantes a la vez.
  • Gottlieb Memorial Hospital: dos visitantes a la vez.
  • MacNeal Hospital: un visitante a la vez debido a limitaciones de espacio.
• Salud mental, habitaciones de hospitalización y áreas de procedimientos de MacNeal Hospital: un visitante a la vez debido a limitaciones de espacio.
• Unidades de cuidados intensivos: dos visitantes a la vez.
• Partos y unidades pediátricas: no hay restricciones de horario de visitas para acompañantes, incluidos padres y parejas. Cada paciente tiene un límite de dos acompañantes o visitantes a la vez.
• Unidades de rehabilitación aguda para pacientes hospitalizados y de cuidados transitorios: sin restricciones en el número de visitantes en ningún momento.

Precauciones contra virus respiratorios

• Se requiere una correcta higiene de manos en las áreas de hospitalización, incluidos los pasillos fuera de las habitaciones de los pacientes, en el Servicio de emergencias y a petición del personal del hospital.
• A los visitantes que no puedan seguir las medidas de seguridad se les pedirá abandonar las instalaciones.

Zasady odwiedzin

Obowiązujące od 3 listopada 2025 r.

Godziny odwiedzin: 9:00 – 21:00

• Ze względu na wysokie wskaźniki zachorowań na wirusy układu oddechowego w społeczności oraz większe ryzyko przenoszenia wirusów przez dzieci, osoby poniżej 18. roku życia nie mogą odwiedzać pacjentów w szpitalach Loyola Medicine.
• Maski są obowiązkowe w salach pacjentów oraz gabinetach klinicznych.
• Zalecamy noszenie masek na terenie wszystkich placówek Loyola Medicine.
• Dla bezpieczeństwa pacjentów i personelu osoby chore lub z objawami infekcji (takimi jak gorączka, katar, ból gardła, kaszel lub zatkany nos), a także te, które niedawno przeszły choroby takie jak COVID-19, grypa czy RSV, nie mogą odwiedzać pacjentów.
• Pacjenci z objawami infekcji dróg oddechowych lub z pozytywnym wynikiem testu mogą mieć maksymalnie dwóch odwiedzających jednocześnie.
• W wyjątkowych sytuacjach, takich jak ciężka choroba lub stan terminalny, dopuszczalne są odstępstwa od godzin odwiedzin po uzyskaniu zgody szpitala.

Ograniczenia dotyczące odwiedzin w wybranych oddziałach

• Izby przyjęć:
  • Loyola University Medical Center – do dwóch odwiedzających jednocześnie
  • Gottlieb Memorial Hospital – do dwóch odwiedzających jednocześnie
  • MacNeal Hospital – jeden odwiedzający jednocześnie (ze względu na ograniczoną przestrzeń)
• MacNeal Hospital (oddziały zdrowia psychicznego, sale szpitalne i obszary zabiegowe): jeden odwiedzający jednocześnie (z powodu ograniczonej przestrzeni)
• Oddziały intensywnej terapii (ICU): do dwóch odwiedzających jednocześnie
• Oddziały położnicze i pediatryczne: brak ograniczeń godzinowych dla osób wspierających (rodziców i partnerów); każdy pacjent może mieć maksymalnie dwóch odwiedzających lub osób towarzyszących jednocześnie.
• Oddziały rehabilitacji stacjonarnej i opieki przejściowej: brak ograniczeń liczby odwiedzających o dowolnej porze

Środki ostrożności w związku z wirusami układu oddechowego

• Higiena rąk jest obowiązkowa we wszystkich oddziałach stacjonarnych, w tym na korytarzach przy salach pacjentów, w izbie przyjęć oraz na prośbę personelu szpitalnego.
• Odwiedzający, którzy nie będą przestrzegać zasad bezpieczeństwa, zostaną poproszeni o opuszczenie terenu szpitala z zachowaniem szacunku.

Transportation, Parking and More

Loyola Medicine’s main campus is 11 miles west of downtown Chicago, easily reached by car from I-290 or I-55. We are located on First Avenue between Roosevelt and Cermak Roads.

Find directions to our Loyola University Medical Center campus and other locations.

Parking

The Loyola University Medical Center campus has visitor lots and a visitor parking garage, as well as valet parking.

Parking in the lots and the garage cost $5 for the day.

Valet parking costs $6 for the day and hours vary by location:

• Cardinal Bernardin Cancer Center — Monday to Friday, 6:30 am – 6 pm
• Loyola University Medical Center main entrance — Monday to Friday, 5:30 am – 9:30 pm
• Loyola Outpatient Center — Monday to Friday, 7:30 am – 6 pm

If you have questions, please call the parking office at 708-216-9092.

For information on parking at our other sites, visit our Find a Location page.

Parking for the Disabled

A parking lot in front of the medical center and parking spaces in the visitor garage and lots are reserved for those with disabilities who have a valid state-issued disabled parking plate or placard. If you have questions, please call the parking office at 708-216-9092.

Public Transportation

Loyola is accessible by Chicago Transit Authority (CTA) train, Metra train and Pace bus service using the following routes:

• CTA — Take the Blue Line Forest Park Branch to the Des Plaines station and Pace bus route 308.
• Metra — Take the Burlington Northern train to the Brookfield station and Pace bus route 331.

Campus Shuttle

Shuttle bus service is available to help you get around the Loyola University Medical Center campus Monday to Friday, 6 am - 6 pm. The shuttle stops at these entrances:

• Cardinal Bernardin Cancer Center
• Emergency Department
• Fahey Building
• Loyola Outpatient Center
• Maguire Center
• Main Medical Center entrance
• North entrance (employee only)
• Stritch School of Medicine

Customer Service

If you need help finding your way around or need other information, our staff is happy to help you. If you don't see a uniformed customer service employee, you will find help at the medical center's front desk and at the security desks nearest the visitor parking garage and the east entrance of the medical center.

You also may call customer service at 708-216-8457 or reach nearly any service or department by calling 888-584-7888. From a patient room, please dial 0.

Chaplain Services and Spiritual Care

Chaplains and our spiritual care team will visit with families upon request and are available at the hospital 24 hours a day, 365 days a year by calling 708-216-9056 or extension 6-9056 from inside the hospital.

An interfaith chapel is available 24 hours a day at Loyola University Medical Center on the lower level of the hospital, near the East Elevators.

Dining Options

Loyola's food court offers several options, including Asian, Mexican and American traditions for fresh-cooked meals or grab-and-go choices. Other campus food and beverage options include:

• Loyola University Medical Center - cafe and grill on 1st floor North end of building (Hours: 6:00 am - 9:00 pm, closes at 7:00 pm on weekends and holidays) vending available also. (Panera Bread in the cafe open 24-7)
• Center for Heart and Vascular Medicine (Loyola 1st floor) - Starbucks® Proudly Brew (Hours: 6:00 am - 3:00 pm Monday - Friday) and Farmer's Fridge vending
• Stritch School of Medicine - coffee shop (Hours: 7:00 am - 1:30 pm Monday - Friday)
  • Handcut Foods cafe (Hours: 7:00 am - 2:00 pm Monday - Friday)
    • Breakfast served from 7:00 am - 10:15 am
    • Lunch served from 11:00 am - 2:00 pm
• Loyola Outpatient Center - Panera Bread (Hours: 7:00 am - 4:00 pm Monday - Friday)
• Loyola Center for Fitness - food bar (Hours: 5:00 am - 10:00 pm Monday - Friday, 7:00 am - 5:00 pm on the weekend)
• Cardinal Bernardin Cancer Center - self-serve coffee cart at the entrance for patients and family members

Gift Shop

Lori's Gift Shop at Loyola University Medical Center is open 8 am to 8 pm Monday through Friday and 9 am to 7 pm Saturday, Sunday and holidays.

It is located on the first floor of Loyola University Medical Center, near the East Entrance and close to the food court.

Patient Relations

Loyola’s healthcare professionals are dedicated to patient satisfaction. If you have any concerns, please talk to your doctor, nurse or the nursing supervisor.

You may also call patient relations at 708-216-5140 or extension 6-5140 from inside the hospital.

Phone Services

Phone amplification devices (to make the sound louder) and telephone communications devices for the hearing impaired (TDD) are available to patients upon request.

Please ask your nurse to contact the admitting department for these devices.

Wi-Fi

Free Wi-Fi service is available in all patient rooms and public areas of the hospital.

Campus Maps

Loyola Medicine has campus maps for our three hospitals, Loyola University Medical Center, Gottlieb Memorial Hospital and MacNeal Hospital:

• Loyola University Medical Center campus map
• Gottlieb Memorial Hospital campus map
• MacNeal Hospital campus map

We also have an interactive campus map of Loyola University Medical Center.