Visitor Information
Welcome to Loyola Medicine. We understand that time spent at the hospital can be stressful. We want to make your time here as comfortable as possible, by providing resources and services as well as by being available to answer any questions you may have.
VISITATION POLICY AND HOURS
Visiting Hours: 9 a.m. – 9 p.m.
- For the safety of our patients and staff, people will not be allowed to visit if they have been diagnosed with COVID-19, flu, RSV or have the following symptoms: fever, runny nose, sore throat, cough or stuffiness.
- Patients who are symptomatic or test positive for COVID-19 will be limited to two visitors at a time.
- Exceptions to visiting hours are permitted for unique patient circumstances, including critical illness or end of life, with hospital approval.
Visitor Restrictions for Select Units
- Emergency Departments at Loyola University Medical Center and Gottlieb Memorial Hospital: two visitors at a time.
- Emergency Department at MacNeal Hospital: one visitor at a time due to space considerations.
- Behavioral Health, Inpatient Rooms & Procedural Areas at MacNeal Hospital: one visitor at a time due to space considerations.
- Intensive Care Units: two visitors at a time.
- Women's Health (Labor & Delivery) and Pediatric Units: there are no visiting hour restrictions for support persons, including parents and partners. Each patient is limited to two support persons.
- Acute Inpatient Rehabilitation and Transitional Care Units: no restrictions on the number of visitors at any time.
COVID-19 Precautions
- Visitors who have tested positive for COVID or have flu-like symptoms will not be permitted to enter.
- Proper hand hygiene is required in inpatient areas, including hallways outside patient rooms in the emergency department and upon request by hospital personnel.
- Visitors who cannot follow safety precautions will be respectfully asked to leave the premises.
Política Y Horario De Visitas
Horario de visita: 9 a.m. a 9 p.m.
- Para la seguridad de nuestros pacientes y personal, no se permitirá la visita de personas que hayan sido diagnosticadas con COVID-19, gripe, virus respiratorio sincitial (VRS) o que tengan los siguientes síntomas: fiebre, goteo nasal, dolor de garganta, tos o congestión.
- Los pacientes sintomáticos o que den positivo en las pruebas de COVID-19 solo podrán recibir dos visitas a la vez.
- Se permiten excepciones a las horas de visita en circunstancias especiales del paciente, como enfermedad crítica o final de la vida, con la aprobación del hospital.
Restricciones para visitantes en determinadas unidades
- Departamentos de Emergencia del Centro Médico de la Universidad de Loyola y del Gottlieb Memorial Hospital: dos visitantes a la vez.
- Departamento de Emergencias del MacNeal Hospital: un visitante a la vez por razones de espacio.
- Salud conductual, salas de hospitalización y áreas de procedimientos en el MacNeal Hospital: un visitante a la vez por razones de espacio.
- Unidades de Cuidados Intensivos: dos visitantes a la vez.
- Unidades de Salud de la Mujer (trabajo de parto y parto) y Pediatría: no hay restricciones de horas de visita para las personas de apoyo, incluidos padres y parejas. Límite de personas de apoyo por paciente: dos.
- Unidades de Rehabilitación de Pacientes Hospitalizados y de Cuidados Transitorios: sin restricciones en cuanto al número de visitantes en cualquier momento.
Precauciones contra la COVID-19
- No se permitirá la entrada a los visitantes que hayan dado positivo en la prueba de COVID-19 o que tengan síntomas similares a los de la gripe.
- Se requiere el uso de mascarillas y una higiene de manos adecuada a pedido del personal del hospital y en las áreas de hospitalización, incluidos los pasillos fuera de las habitaciones de los pacientes y el departamento de emergencias.
- A los visitantes que no puedan seguir las precauciones de seguridad se les pedirá respetuosamente que abandonen las instalaciones.
ZASADY I GODZINY ODWIEDZIN
Godziny odwiedzin: 9:00 – 21:00
- W trosce o bezpieczeństwo naszych pacjentów i personelu, osoby, u których zdiagnozowano COVID-19, grypę, RSV lub u których występują gorączka, katar, ból gardła, kaszel albo duszności, nie mogą dokonywać odwiedzin.
- Pacjenci, u których występują objawy COVID-19 lub choroba została potwierdzona testem, będą mogli być odwiedzani tylko przez dwie osoby jednocześnie.
- Odstępstwa od godzin odwiedzin są dozwolone za zgodą szpitala w wyjątkowych okolicznościach, w tym w przypadku poważnej choroby lub końca życia pacjenta.
Ograniczenia dla odwiedzających na wybranych oddziałach
- Oddziały ratunkowe w szpitalu Loyola University Medical Center i Gottlieb Memorial Hospital: dwóch odwiedzających jednocześnie.
- Oddział ratunkowy w szpitalu MacNeal Hospital: tylko jeden odwiedzający ze względu na ograniczoną przestrzeń.
- Oddziały zdrowia psychicznego, sale szpitalne i obszary zabiegowe w szpitalu MacNeal Hospital: tylko jeden odwiedzający ze względu na ograniczoną przestrzeń.
- Oddziały intensywnej terapii: dwóch odwiedzających jednocześnie.
- Oddziały zdrowia kobiet (oddziały położnicze) i pediatryczne: osób wspierających pacjenta, np. rodziców i partnerów, nie obowiązują ograniczenia godzin odwiedzin. Każdemu pacjentowi mogą towarzyszyć maksymalnie dwie osoby wspierające.
- Oddziały opieki przejściowej i intensywnej rehabilitacji pacjentów hospitalizowanych: brak ograniczeń dotyczących liczby odwiedzających.
Środki ostrożności związane z COVID-19
- Odwiedzający z pozytywnym wynikiem testu na COVID-19 lub z objawami grypopodobnymi nie zostaną wpuszczeni.
- Właściwa higiena rąk jest wymagana w obszarach szpitalnych, w tym na korytarzach przed salami chorych na oddziale ratunkowym oraz na żądanie personelu szpitala.
- Odwiedzający nieprzestrzegający środków ostrożności zostaną poproszeni o opuszczenie obiektu.
Transportation, Parking and More
Loyola Medicine’s main campus is 11 miles west of downtown Chicago, easily reached by car from I-290 or I-55. We are located on First Avenue between Roosevelt and Cermak Roads.
Find directions to our Loyola University Medical Center campus and other locations.
Parking
The Loyola University Medical Center campus has visitor lots and a visitor parking garage, as well as valet parking.
Parking in the lots and the garage cost $5 for the day.
Valet parking costs $6 for the day and hours vary by location:
- Cardinal Bernardin Cancer Center — Monday to Friday, 6:30 am – 6 pm
- Loyola University Medical Center main entrance — Monday to Friday, 5:30 am – 9:30 pm
- Loyola Outpatient Center — Monday to Friday, 7:30 am – 6 pm
If you have questions, please call the parking office at 708-216-9092.
For information on parking at our other sites, visit our Find a Location page.
Parking for the Disabled
A parking lot in front of the medical center and parking spaces in the visitor garage and lots are reserved for those with disabilities who have a valid state-issued disabled parking plate or placard. If you have questions, please call the parking office at 708-216-9092.
Public Transportation
Loyola is accessible by Chicago Transit Authority (CTA) train, Metra train and Pace bus service using the following routes:
- CTA — Take the Blue Line Forest Park Branch to the Des Plaines station and Pace bus route 308.
- Metra — Take the Burlington Northern train to the Brookfield station and Pace bus route 331.
Campus Shuttle
Shuttle bus service is available to help you get around the Loyola University Medical Center campus Monday to Friday, 6 am - 6 pm. The shuttle stops at these entrances:
- Cardinal Bernardin Cancer Center
- Emergency Department
- Fahey Building
- Loyola Outpatient Center
- Maguire Center
- Main Medical Center entrance
- North entrance (employee only)
- Stritch School of Medicine
Customer Service
If you need help finding your way around or need other information, our staff is happy to help you. If you don't see a uniformed customer service employee, you will find help at the medical center's front desk and at the security desks nearest the visitor parking garage and the east entrance of the medical center.
You also may call customer service at 708-216-8457 or reach nearly any service or department by calling 888-584-7888. From a patient room, please dial 0.
Chaplain Services and Spiritual Care
Chaplains and our spiritual care team will visit with families upon request and are available at the hospital 24 hours a day, 365 days a year by calling 708-216-9056 or extension 6-9056 from inside the hospital.
An interfaith chapel is available 24 hours a day at Loyola University Medical Center on the lower level of the hospital, near the East Elevators.
Dining Options
Loyola's food court offers several options, including Asian, Mexican and American traditions for fresh-cooked meals or grab-and-go choices. Other campus food and beverage options include:
- Stritch School of Medicine cafeteria
- Einstein Bros. Bagels and coffee stand at Loyola Outpatient Center
- Sandwich, soup and snack stand at Loyola Center for Fitness
- Coffee shop near the Center for Heart and Vascular Medicine
- Coffee shop at the entrance of Cardinal Bernardin Cancer Center
Gift Shop
Lori's Gift Shop at Loyola University Medical Center is open 8 am to 8 pm Monday through Friday and 9 am to 7 pm Saturday, Sunday and holidays.
It is located on the first floor of Loyola University Medical Center, near the East Entrance and close to the food court.
Patient Relations
Loyola’s healthcare professionals are dedicated to patient satisfaction. If you have any concerns, please talk to your doctor, nurse or the nursing supervisor.
You may also call patient relations at 708-216-5140 or extension 6-5140 from inside the hospital.
Phone Services
Phone amplification devices (to make the sound louder) and telephone communications devices for the hearing impaired (TDD) are available to patients upon request.
Please ask your nurse to contact the admitting department for these devices.
Wi-Fi
Free Wi-Fi service is available in all patient rooms and public areas of the hospital.
Campus Maps
Loyola Medicine has campus maps for our three hospitals, Loyola University Medical Center, Gottlieb Memorial Hospital and MacNeal Hospital:
- Loyola University Medical Center campus map
- Gottlieb Memorial Hospital campus map
- MacNeal Hospital campus map
We also have an interactive campus map of Loyola University Medical Center.