Cigna Negotiations
Overview
Important information for patients with Cigna health insurance plans.
We are pleased to share that Loyola Medicine, which includes Loyola University Medical Center, Gottlieb Memorial Hospital and MacNeal Hospital, and Cigna have reached a multi-year agreement that reinstates our in-network status, effective March 1, 2024.
You and your family may begin scheduling appointments and receiving in-network care as you normally would. Before scheduling an appointment, please contact Cigna via the number on the back of your insurance card to ensure your care will be covered at in-network rates.
We worked diligently to negotiate an agreement that covers the true cost of the care we provide which is critical to ensuring our Health Ministry can continue to invest in the medical staff, care innovations, and health programs our community expects and deserves – because Health Comes First. While we wish this agreement could have come without going out of network with Cigna, we look forward to continuing our partnership.
Thank you for the opportunity to serve you and your family.
FAQs
Q: What is happening?
A: Loyola Medicine and Cigna have reached a new agreement. Under this new contract, patients with Cigna health insurance have access to in-network care with trusted Loyola Medicine providers, effective March 1. Patients may schedule appointments with Loyola Medicine as they normally would.
Before scheduling an appointment, please contact Cigna via the number on the back of your insurance card to ensure your care will be covered at in-network rates.
If you do not see your health care provider included back in Cigna’s provider directory, please contact Cigna to verify your in-network access has been re-instated.
Q: Which facilities does this impact?
A: All Loyola Medicine locations in Illinois will have immediate access to in-network care, including:
- Loyola University Medical Center
- Gottlieb Memorial Hospital
- MacNeal Hospital
Q: I cancelled my appointments because Loyola Medicine was out of my Cigna network. What do I do now?
A: Our new agreement with Cigna ensures you have in-network access to your previous Loyola Medicine providers, effective March 1. Please contact us directly to ask about rescheduling your appointment. We thank you for your patience as we worked diligently to reach a new agreement with Cigna that ensures we can continue to deliver the quality care you deserve.
For questions related to your specific health plan coverage or benefits, please contact Cigna using the number on the back of your health insurance card.
Contact Us
Have Questions?
Call us at 708-251-1127 or complete the form below.