Loyola Medicine is now offering the ability for patients to have outpatient clinic visits conducted virtually by telephone or a video chat application on your smartphone, tablet or computer (equipped with camera and microphone).
If you are interested in changing your existing appointment to a virtual visit, please contact your physician’s office to schedule.
Because of the high number of calls we are experiencing due to COVID-19, we ask that you please wait until 2 business days before your currently scheduled appointment to see if your visit can be conducted virtually.
What do I need to have at home to have a video visit?
- You need to have a smartphone, tablet or computer that has both a camera and a microphone.
- You will need internet access or data service on your smartphone with a strong enough signal to conduct a video chat.
- Please review the Video Visit Web Browser Support for more information on confirming the settings on your smartphone, tablet or computer in advance of your appointment.
What do I need to do prior to my virtual visit?
In order to have a streamlined and successful virtual visit, Loyola Medicine recommends you do the following before your visit:
- Sign up for myLoyola. You will use myLoyola to launch your video visit.
- Complete your virtual eCheck-in through your myLoyola account for your appointment.
- You can eCheck-in up to 7 days prior to your video visit appointment.
- Have your insurance information and a credit card available (in case you have a copay or coinsurance) for the virtual check in.
- Within your myLoyola account, you can test the video visit functionality prior to your appointment to confirm your smartphone, tablet or computer settings.
- You may start your video visit no earlier than 20 minutes prior to your appointment start time by selecting the "Begin Visit" button.
Will I have to pay for a virtual visit?
Many insurance companies have unique coverage for telehealth during the COVID-19 outbreak in the U.S. Check with your insurance provider or speak with our financial counselors to confirm how your plan is covering these types of visits.