Tuesday, March 10, 2009

Where everybody knows your name

Loyola Center for Fitness receives outstanding customer service rating

MAYWOOD, Ill. --The name Loyola has become synonymous with going above and beyond to also treat the human spirit and the Loyola Center for Fitness is no exception. Recently, the fitness center received a top ranking for customer service making it a leader in customer service in comparison with other medical fitness centers of the same size. "We want to ensure that our members receive outstanding customer service," said Josh Carlson, executive director at the Loyola Center for Fitness. "We put a lot of time in training and encouraging our staff to be friendly and put the customer first. It's nice to be recognized for that." For a full year a "secret shopper" of sorts would twice a month stop in to evaluate the center on a variety of aspects including facility appearance, the staff's helpfulness and knowledge, workout experience and cleanliness. "People may come to our center initially because we have great equipment and a beautiful facility, but they stay because of the people and the way they are treated by our staff," said Josh. Being a medically based center it offers a plethora of services to assist people at their point of need. Staff are qualified and trained to help people with a variety of medical needs through fitness and wellness techniques, helping with continuum of care including staying connected with Loyola physicians. They also take great pride in creating a family environment and a friendly atmosphere promoting health and wellness for everyone. "We're kind of like Cheers where everyone knows your name. Only you come here to lose a beer belly and not gain it," said Josh. "We really have a sense of family here and strive to make people feel comfortable and welcomed."

About Loyola University Health System

Loyola University Health System (LUHS) is part of Trinity Health. Based in the western suburbs of Chicago, LUHS is a quaternary care system with a 61-acre main medical center campus, the 36-acre Gottlieb Memorial Hospital campus and more than 30 primary and specialty care facilities in Cook, Will and DuPage counties. Loyola University Medical Center’s campus is conveniently located in Maywood, 13 miles west of Chicago’s Loop and 8 miles east of Oak Brook, Ill. At the heart of the medical center campus is a 559-licensed-bed hospital that houses a Level 1 Trauma Center, a Burn Center and the Ronald McDonald® Children's Hospital of Loyola University Medical Center. Also on campus are the Cardinal Bernardin Cancer Center, Loyola Outpatient Center, Center for Heart & Vascular Medicine and Loyola Oral Health Center as well as Loyola University Chicago Stritch School of Medicine, Loyola University Chicago Marcella Niehoff School of Nursing and the Loyola Center for Fitness. Loyola's Gottlieb campus in Melrose Park includes the 255-licensed-bed community hospital, the Professional Office Building housing 150 private practice clinics, the Adult Day Care, the Gottlieb Center for Fitness, Loyola Center for Metabolic Surgery and Bariatric Care and the Loyola Cancer Care & Research at the Marjorie G. Weinberg Cancer Center at Melrose Park.

Trinity Health is a national Catholic health system with an enduring legacy and a steadfast mission to be a transforming and healing presence within the communities we serve. Trinity is committed to being a people-centered health care system that enables better health, better care and lower costs. Trinity Health has 88 hospitals and hundreds of continuing care facilities, home care agencies and outpatient centers in 21 states and 119,000 employees.