Tuesday, October 11, 2011

Gottlieb Inpatient Pharmacists Increase Communication with Patients

MELROSE PARK, Ill. -- Making sure patients and their primary caregivers are ready for the return home is critical in the recovery process.  So Gottlieb Memorial Hospital is adding an extra measure of patient safety and care by offering increased communication with inpatient pharmacists.

Patients and family members now can speak directly with an inpatient pharmacist at any time during the hospital stay and even after the patient returns home.

“The hospital experience, and especially the discharge process, can be overwhelming for patients and their caregivers with a lot of information to process in a short time,” said Mary Clausen, RPh, assistant director of the Gottlieb Pharmacy.  “We discovered that there were many questions about medications in particular that needed to be discussed."

Every day, Gottlieb inpatient pharmacists are actively reviewing patients’ medication profiles, closely following lab values and reviewing patient medical histories to make recommendations on drug therapy.

“Our pharmacists are an integral part of the health-care team at Gottlieb. Because of this, we feel we are in the unique position to provide detailed education to our patients on their medications,” Clausen said.

The pharmacy has begun implementing the programs in two phases. The first phase involves clinical pharmacists “rounding” to educate hospitalized patients on new medications.  More than 330 patients have been educated since the program started in mid-August.

“Our initial focus has been on the high-risk medications, such as cardiac and diabetic meds, as well as Coumadin (also known as warfarin). We also educate new moms on how to measure medication for their infants,” Clausen said. “Our patients have been very positive and appreciative of the time the pharmacists spend with them."

The second phase involves an “Ask the Pharmacist” consultation phone line in which patients and caregivers can contact a hospital pharmacist during their hospital stay or after discharge. The patient or caregiver will leave a message on the line. After reviewing the patient’s records, a pharmacist will either visit the patient’s room or call the patient or caregiver at home. A translator can be provided if needed.

“We discovered many patients were confused after discharge not only about when and how to take their medications but also about the need to continue taking those medications,” Clausen said. “Because many patients will already know us from their hospital stay, we hope they will contact us with their questions."

A Consumer Reports poll found that of 2,038 people, 16 percent don’t fill prescriptions, 13 percent have taken a drug that has expired, 12 percent skipped a dose without checking in with the doctor or pharmacist, 8 percent cut pills in half and 4 percent shared medicines with others.

Medication mistakes can land discharged patients right back in the hospital.  About 20 percent of hospitalized Medicare patients – or about 1 in 5 – are readmitted to the hospital within 30 days of discharge, according to a study published in the New England Journal of Medicine.

“Medication noncompliance can play a major role in hospital readmission,” Clausen said. “We feel continued access to a hospital pharmacist reinforces our hospital mission of patient-centered care and safety.”

About Loyola University Health System

Loyola University Health System (LUHS) is part of Trinity Health. Based in the western suburbs of Chicago, LUHS is a quaternary care system with a 61-acre main medical center campus, the 36-acre Gottlieb Memorial Hospital campus and more than 30 primary and specialty care facilities in Cook, Will and DuPage counties. Loyola University Medical Center’s campus is conveniently located in Maywood, 13 miles west of Chicago’s Loop and 8 miles east of Oak Brook, Ill. At the heart of the medical center campus is a 559-licensed-bed hospital that houses a Level 1 Trauma Center, a Burn Center and the Ronald McDonald® Children's Hospital of Loyola University Medical Center. Also on campus are the Cardinal Bernardin Cancer Center, Loyola Outpatient Center, Center for Heart & Vascular Medicine and Loyola Oral Health Center as well as Loyola University Chicago Stritch School of Medicine, Loyola University Chicago Marcella Niehoff School of Nursing and the Loyola Center for Fitness. Loyola's Gottlieb campus in Melrose Park includes the 255-licensed-bed community hospital, the Professional Office Building housing 150 private practice clinics, the Adult Day Care, the Gottlieb Center for Fitness, Loyola Center for Metabolic Surgery and Bariatric Care and the Loyola Cancer Care & Research at the Marjorie G. Weinberg Cancer Center at Melrose Park.

Trinity Health is a national Catholic health system with an enduring legacy and a steadfast mission to be a transforming and healing presence within the communities we serve. Trinity is committed to being a people-centered health care system that enables better health, better care and lower costs. Trinity Health has 88 hospitals and hundreds of continuing care facilities, home care agencies and outpatient centers in 21 states and 119,000 employees.