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Patient Rights

Your Rights

Loyola Medicine is committed to excellence in patient care. We seek to provide you care that goes beyond the treatment of your disease or disorder. We also treat the human spirit. Your well-being is a collaborative effort among you and your Loyola healthcare providers. To that end, we share with you your rights as a patient.

About Your Medical Records

We are sensitive to the private nature of a patient’s medical records. We take steps to assure that your medical records are kept confidential and secure.

Your Right to Privacy

We adhere to the Health Insurance Portability and Accountability Act’s Privacy Rule (HIPAA); for details see our Notice of Privacy Practices. Under HIPAA, Loyola is required 1) to make sure medical information that identifies you is kept private, 2) to give you notice of our legal duties and privacy practices with respect to your medical information, and 3) to follow the terms of the notice that are currently in effect.

Patient Relations

Our patient relations coordinators respond to the complaints, concerns or grievances of patients. They may be reached at 708-216-5140, or toll-free at 888-584-7888, extension 6-5140.

Quality of Care and Your Safety

We have long been committed to the quality of care and safety of its patients. One important way we do this is by measuring and continuously improving the care we deliver. We also believe in sharing quality information with the public and in participating in national quality improvement programs.

We have taken a leadership role in the healthcare industry by adopting and promoting a culture of quality and safety, in which physicians communicate clearly with patients, risks are minimized, errors are reported and corrected, and solutions take precedence over blame.

Ours is a culture in which decisions are based on evidence rather than medical knowledge alone, resulting in better patient outcomes and higher quality standards that ultimately benefit each patient.

Your Right to an Interpreter

If you have limited English-speaking ability, we gladly will provide an interpreter to assist in communication with our healthcare providers. Interpreters are available in any language, 24 hours a day.

Financial Assistance and Charity Care

In the spirit of our Catholic Jesuit tradition, Loyola University Health System is committed to providing health-care services to all patients based on medical necessity. For patients who require financial assistance or who are experiencing temporary financial hardship, we have a financial assistance and charity care policy, which includes several payment options.